Messaging Gateway message audit logs are not included in a Full Backup

Products

• Messaging Gateway

Issue/Introduction

The message Audit Log files are not included in a full backup.

Symptoms

After running a full backup of Symantec Messaging Gateway it is noticed that the message audit logs are not included in the backup.

Here it is illustrated what components are included in each backup type:

Full Backup

1. Backs up the complete database, as well as the following items:
   1. Spam Quarantine messages
   2. Suspect Virus Quarantine messages
   3. Spam submission submitter ID
   4. Spam submission submitters list
   5. Content filtering messages in Informational Incidents folders that are stored on disk
   6. Content filtering messages in the Quarantine Incidents folders that are stored on disk.

Custom backup

When you select the Custom backup option, the following sub-options appear:

1. Policies only
   1. Backs up spam, malware, reputation, and content filtering policies, policy groups, and all policy resources.
2. Configuration (includes policies)
   1. Backs up all configuration data (which includes all modifiable settings in the Control Center, the spam submission submitter ID, and the submitters list). Also backs up policies plus the additional items that you select as follows:
      1. Include content incident messages - In addition to configuration data and policies, backs up all of the messages that are in all of the content incident folders.
      2. Include report data - In addition to configuration data and policies, backs up all of the report data.
      3. Include log data - In addition to configuration data and policies, backs up all of the log data.

Cause

There is a separate utility to backup the message audit log files. The command must be run separately on every Scanner.

Resolution

Backup Message Audit Logs (Stored on each individual scanner):

• Documentation on How to Backup Message Audit Logs

 

References

• Settings that are preserved when restoring from backup Messaging Gateway

• Messaging Gateway Command Line Guide (Search for "Messaging Gateway" > Click on "Related Documents")