Solution 1: After migration or upgrade, the computer was not restarted
Restart the computer to finish the migration or upgrade.
Solution 2: Corrupted virus definitions
Run the Intelligent Updater on the client machine to update the definitions. See Update Endpoint Protection definitions with Intelligent Updater
Solution 3: Incorrect DCOM permissions prior to installation
- Uninstall SEP
- Change DCOM permissions
- Re-install SEP
To change the Default Impersonation Level using Dcomcnfg.exe
- On the Windows taskbar, click Start > Run.
- Type the following: dcomcnfg.exe
- Click OK.
- Perform one of the following:
- Expand Component Services, and then expand Computers. Right-click My Computer, and click Properties. On the Default Properties tab, on the Default Impersonation Level menu, click Identify.
- Click OK.
Solution 4: Services not started or set to disabled
Start and set Symantec services to 'Automatic' startup type
- Open the Windows Services Console
- Click Start > Run
- Type and execute command 'Services.msc'
- Make sure that the following services are started and set to 'Automatic'
- Symantec Endpoint Protection
- Symantec Event Manager
- Symantec Management Client
- Symantec Settings Manager
If the above services are not set to 'Automatic,' follow these steps:
- Select and right-click 'Symantec *Service Name*'
- Select 'Properties'
- Change 'Startup Type' to 'Automatic'
- Click 'Apply'
If the above services are set to automatic but are not started, follow these steps:
- Select and right click 'Symantec *Service Name*'
- Click 'Start' to start the service.
- The Symantec Services should now be started and set to 'Automatic' startup type.