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Error: "File System Auto-Protect is not functioning correctly"

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Article ID: 151354

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Updated On:

Products

Endpoint Protection

Issue/Introduction

The Symantec Endpoint Protection client shows the warning: "File System Auto-Protect is not functioning correctly. Your protection definitions may be damaged or your product installation may be corrupt"

Cause

There are several possible causes for this issue:

  • After migration/upgrade, the computer was not restarted.
  • Corrupted virus definitions.
  • Incorrect DCOM permissions prior to installation.
  • Services not started or set to disabled.

Resolution

Solution 1: After migration or upgrade, the computer was not restarted

Restart the computer to finish the migration or upgrade.

Solution 2: Corrupted virus definitions

Run the Intelligent Updater on the client machine to update the definitions. See Update Endpoint Protection definitions with Intelligent Updater

Solution 3: Incorrect DCOM permissions prior to installation

  1. Uninstall SEP
  2. Change DCOM permissions
  3. Re-install SEP

To change the Default Impersonation Level using Dcomcnfg.exe

  1. On the Windows taskbar, click Start > Run.
  2. Type the following: dcomcnfg.exe
  3. Click OK.
  4. Perform one of the following:
    • Expand Component Services, and then expand Computers. Right-click My Computer, and click Properties. On the Default Properties tab, on the Default Impersonation Level menu, click Identify.
    • Click OK.

Solution 4: Services not started or set to disabled

Start and set Symantec services to 'Automatic' startup type

  1. Open the Windows Services Console
  2. Click Start > Run
  3. Type and execute command 'Services.msc'
  4. Make sure that the following services are started and set to 'Automatic' 
    • Symantec Endpoint Protection
    • Symantec Event Manager
    • Symantec Management Client
    • Symantec Settings Manager

If the above services are not set to 'Automatic,' follow these steps:

  1. Select and right-click 'Symantec *Service Name*'
  2. Select 'Properties'
  3. Change 'Startup Type' to 'Automatic'
  4. Click 'Apply'

If the above services are set to automatic but are not started, follow these steps:

  1. Select and right click 'Symantec *Service Name*'
  2. Click 'Start' to start the service.
  3. The Symantec Services should now be started and set to 'Automatic' startup type.