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Symantec VIP Enterprise Gateway end-of-support announcement of 9.8.4 and earlier versions

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Article ID: 151159

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Updated On:

Products

VIP Service

Issue/Introduction

VIP Enterprise Gateway end-of-support\end-of-life announcement of 9.8.4 and earlier versions.

Resolution

VIP Enterprise Gateway end-of-support dates:

VERSION END OF SUPPORT
VIP Enterprise Gateway 9.9.x and later see VIP Product Lifecycle
VIP Enterprise Gateway 9.8.4 March 31, 2023
VIP Enterprise Gateway 9.8.3 (and earlier) April 30, 2020

 

Q. How can I upgrade to the latest version of VIP Enterprise Gateway?

Full instructions for upgrading to the latest version of Symantec VIP Enterprise Gateway are available on the Symantec VIP documentation page. Select VIP Enterprise Gateway from this page. VIP Enterprise Gateway software is available for download from your VIP Manager portal. 

Q. VIP Enterprise Gateway 9.7 Self-Service IdP Proxy Service is discontinued. Is this supported?

Self-Service Proxy (SSP IdP Proxy) is no longer supported as of April 30, 2020.  As an alternative to the SSP IdP Proxy service, protect your IdPs URLs behind a reverse proxy application such as ADFS Web Application Proxy (Windows) or Squid (Linux). For more information, refer to the SSP online help (About the Self-Service Portal) and the Support Knowledge Base (SSP IdP Proxy version 9.7 compatibility with VIP Enterprise Gateway version 9.8).

Q. Does an upgrade require downtime, and if so, for how long?

If upgrading, allow a minimum of 30 minutes per server to perform the upgrade. Always perform upgrade testing on non-production servers. 

Q. Where can I download third-party application integration guides for VIP Enterprise Gateway?

All VIP documentation is accessible on the Symantec VIP documentation page. PDF versions are available on the Related Documents page.