Symantec VIP Enterprise Gateway end-of-service (EOS)
Article ID: 151159
Updated On:
Products
Issue/Introduction
VIP Enterprise Gateway end-of-support(EOS)/end-of-service announcement of 9.9.x and earlier versions.
Resolution
VIP Enterprise Gateway end-of-support dates
| VERSION | END OF SUPPORT |
| VIP Enterprise Gateway 9.11.x | Not Planned |
|
VIP Enterprise Gateway 9.10.3 |
Not Planned (See important note below) |
| VIP Enterprise Gateway 9.9.2 VIP Enterprise Gateway 9.9.1 VIP Enterprise Gateway 9.9.0 |
31-Jan-2025 |
| VIP Enterprise Gateway 9.8.4 | 31-Mar-2023 |
| VIP Enterprise Gateway 9.8.3 (and earlier) | 30-Apr-2020 |
**Important Note: Although VIP Enterprise Gateway version 9.10.x is still fully supported, starting in July of 2025 the DigiCert Global Root G2 certificate that is native to VIP 9.10.x will no longer be valid and must be updated to maintain communication with our VIP Cloud Services. Please reference this KB article for more information and the VIP 9.10 SSL upgrade patch: https://knowledge.broadcom.com/external/article/278868/
Q. How does this affect VIP technical support?
- In accordance with Broadcom Support Policies, technical support for end-of-support versions are discontinued.
Q. How can I subscribe to product updates?
- Log in to Broadcom Support Portal at https://support.broadcom.com/
- Click your name > 'Notification Settings'.
- Search for the 'VIP Service' product, then select your desired subscription notifications. (See also: KB 142615)
- Sign up for notifications in the Broadcom/Symantec community pages to get product updates.
Q. How can I upgrade to the latest version of VIP Enterprise Gateway?
- Symantec VIP Enterprise Gateway upgrade guides are available on the VIP documentation page.
- Symantec VIP Enterprise Gateway upgrade quick reference.
- VIP Enterprise Gateway software is available for download from your VIP Manager portal.
Q. Does an upgrade require downtime, and if so, for how long?
- Allow a minimum of 15-30 minutes per server to perform the upgrade. Always perform upgrade testing on non-production servers.
Additional Information
Note: Extended Support gives your organization the flexibility to continue to use Broadcom Software products that reach End of Service (EOS) or End of Life (EOL), and still receive the support you need as you work toward upgrading to a GA version/product. Extended Support may only be purchased for Customer’s entire EOS environment.
All VIP documentation are accessible on the Symantec VIP documentation page.
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