Advanced Support Covered Products & Language Support

Products

• Symantec Products

Issue/Introduction

Broadcom Strategic Customer Success has an advanced support offering - a Designated Support Engineer (DSE).

• Designated Support Engineer (DSE) offering: The DSE is an assigned product specialist, who serves as a designated technical point of contact to assist customers with their Broadcom product solution and manage their overall technical support experience for a specific product/product family listed below, as selected by the customer to be covered under these services. Point products are sold in a bundle. DSE’s are sold per point product, not to cover the entire licensed bundle offering.

NOTE: Below are current available DSEs, and their covered product/solution. If there is a DSE not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

Advanced Support - List of DSE Offerings 

All Available SKUs are listed in our pricebooks.

 

Status	DSE Solution	Covered Products within Solution **	Value Stream
GA	Data Security (DS)	Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
GA	Endpoint Detection and Response (EDR)	EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
GA	Endpoint Protection (SEP)	Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)	Endpoint Security
GA	Mobile Threat Defense	SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
GA	Protection Engine (SPE)	Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange	Endpoint Security
GA	Messaging Security	Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network	Network Security
GA	Proxy	ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG)	Network Security
GA	Secure Access Cloud (SAC)	Secure Access Cloud (SAC)	Network Security
GA	Web Isolation	Web Isolation (Fireglass)	Network Security
GA	Web Security Services (WSS)	Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA	Network Security
GA	Data Loss Prevention - Cloud (DLP-Cloud) (Replaces CASB DSE)	CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST	Information Security
GA	Data Loss Prevention - Core (DLP-Core) (Replaces DLP DSE)	DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect,	Information Security
GA	Advanced Authentication	Advanced Authentication	SiteMinder-AA-VIP
GA	Identity Authentication Services (IAS)	Authentication Service, Validation & ID Protection (VIP)	SiteMinder-AA-VIP
GA	Single Sign On (SSO)	Single Sign On	SiteMinder-AA-VIP
GA	Application Performance Management (APM)	Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA)	Essentials
GA	Control Compliance Suite (CCS)	Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager	Essentials
GA	DX Operational Intelligence	DX Operational Intelligence	Essentials
GA	Endpoint Management	Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk	Essentials
GA	Encryption	Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android	Essentials
GA	Security Analytics	Security Analytics	Essentials
GA	Service Management	Service Management, Service Desk Manager, Service Catalog	Essentials
GA	Service Virtualization	Service Virtualization and Agile Requirements Designer (ARD)	Essentials
GA	Test Data Manager (TDM)	Test Data Manager	Essentials
GA	Unified Infrastructure Management	Unified Infrastructure Management	Essentials
GA	API Gateway	API Gateway	IDM-PAM-APIM-DIR
GA	Identity Manager	Identity Manager	IDM-PAM-APIM-DIR
GA	Privileged Access Management	Privileged Access Management	IDM-PAM-APIM-DIR
GA	Clarity on Premise	Clarity on Premise	Value Ops
GA	Clarity SaaS	Clarity SaaS	Value Ops
GA	Rally on Premise	Rally on Premise	Value Ops
GA	Rally SaaS	Rally SaaS	Value Ops
GA	DX NetOps	Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager	Net Ops
GA	Performance Management	Performance Management	Net Ops
GA	Spectrum Infrastructure Manager	Spectrum Infrastructure Manager	Net Ops
GA	Automic Automation Intelligence	Automic Automation Intelligence	Automation
GA	Automic Workload Automation	Automic Workload Automation	Automation
GA	Autosys Workload Automation AE	Autosys Workload Automation AE	Automation
GA	Dollar Universe Workload Automation	Dollar Universe Workload Automation	Automation
GA	ESP dSeries Workload Automation	ESP dSeries Workload Automation	Automation
GA	Process Automation	Process Automation	Automation

*Both shared, and dedicated DSE offerings are available 
**Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.