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Advanced Support Covered Products & Language Support

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Article ID: 150609

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Updated On:

Products

Symantec Products

Issue/Introduction

Broadcom Strategic Customer Success has an advanced support offering - a Designated Support Engineer (DSE).

  • Designated Support Engineer (DSE) offering: The DSE is an assigned product specialist, who serves as a designated technical point of contact to assist customers with their Broadcom product solution and manage their overall technical support experience for a specific product/product family listed below, as selected by the customer to be covered under these services. Point products are sold in a bundle. DSE’s are sold per point product, not to cover the entire licensed bundle offering.


NOTE: Below are current available DSEs, and their covered product/solution. If there is a DSE not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

Advanced Support - List of DSE Offerings 

All Available SKUs are listed in our pricebooks.

 

Status DSE Solution  Covered Products within Solution ** Value Stream
GA Data Security (DS) Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
GA Endpoint Detection and Response (EDR) EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
GA Endpoint Protection (SEP) Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)

Endpoint Security

GA Mobile Threat Defense SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)

Endpoint Security

GA Protection Engine (SPE) Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange Endpoint Security
GA Messaging Security Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network

Network Security

GA Proxy ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG)

Network Security

GA Secure Access Cloud (SAC) Secure Access Cloud (SAC) Network Security
GA Web Isolation Web Isolation (Fireglass) Network Security
GA Web Security Services (WSS) Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA Network Security
GA

Data Loss Prevention - Cloud (DLP-Cloud)

(Replaces CASB DSE)

CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST Information Security
GA

Data Loss Prevention - Core (DLP-Core)

(Replaces DLP DSE)

DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Security

GA

Advanced Authentication Advanced Authentication SiteMinder-AA-VIP
GA Identity Authentication Services (IAS) Authentication Service, Validation & ID Protection (VIP) SiteMinder-AA-VIP
GA Single Sign On (SSO) Single Sign On SiteMinder-AA-VIP
GA Application Performance Management (APM) Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) Essentials
GA Control Compliance Suite (CCS) Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager Essentials
GA DX Operational Intelligence DX Operational Intelligence Essentials
GA Endpoint Management Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk Essentials
GA Encryption Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android Essentials
GA Security Analytics Security Analytics Essentials
GA Service Management Service Management, Service Desk Manager, Service Catalog Essentials 
GA Service Virtualization Service Virtualization and Agile Requirements Designer (ARD) Essentials
GA Test Data Manager (TDM) Test Data Manager Essentials
GA Unified Infrastructure Management Unified Infrastructure Management Essentials
GA API Gateway API Gateway IDM-PAM-APIM-DIR
GA Identity Manager Identity Manager IDM-PAM-APIM-DIR
GA Privileged Access Management Privileged Access Management IDM-PAM-APIM-DIR
GA Clarity on Premise Clarity on Premise Value Ops
GA Clarity SaaS Clarity SaaS Value Ops
GA Rally on Premise Rally on Premise Value Ops
GA Rally SaaS Rally SaaS Value Ops
GA DX NetOps  Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager Net Ops
GA Performance Management Performance Management Net Ops
GA Spectrum Infrastructure Manager Spectrum Infrastructure Manager Net Ops
GA Automic Automation Intelligence Automic Automation Intelligence Automation
GA Automic Workload Automation Automic Workload Automation Automation
GA Autosys Workload Automation AE Autosys Workload Automation AE Automation
GA Dollar Universe Workload Automation Dollar Universe Workload Automation Automation
GA ESP dSeries Workload Automation ESP dSeries Workload Automation Automation
GA Process Automation Process Automation Automation
*Both shared, and dedicated DSE offerings are available 
**Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.