Broadcom Strategic Customer Success has an advanced support offering - a Designated Support Engineer (DSE).
NOTE: Below are current available DSEs, and their covered product/solution. If there is a DSE not listed that you are interested in, please contact your Broadcom Account Manager. [Broadcom Account Managers, please contact your Customer Success Offerings team.]
Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.
All Available SKUs are listed in our pricebooks.
Status | DSE Solution | Covered Products within Solution ** | Value Stream |
GA | Data Security (DS) | Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) | Endpoint Security |
GA | Endpoint Detection and Response (EDR) | EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC) | Endpoint Security |
GA | Endpoint Protection (SEP) | Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC) |
Endpoint Security |
GA | Mobile Threat Defense | SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC) |
Endpoint Security |
GA | Protection Engine (SPE) | Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange | Endpoint Security |
GA | Messaging Security | Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network |
Network Security |
GA | Proxy | ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG) |
Network Security |
GA | Secure Access Cloud (SAC) | Secure Access Cloud (SAC) | Network Security |
GA | Web Isolation | Web Isolation (Fireglass) | Network Security |
GA | Web Security Services (WSS) | Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA | Network Security |
GA |
Data Loss Prevention - Cloud (DLP-Cloud) (Replaces CASB DSE) |
CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST | Information Security |
GA |
Data Loss Prevention - Core (DLP-Core) (Replaces DLP DSE) |
DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, | Information Security |
GA |
Advanced Authentication | Advanced Authentication | SiteMinder-AA-VIP |
GA | Identity Authentication Services (IAS) | Authentication Service, Validation & ID Protection (VIP) | SiteMinder-AA-VIP |
GA | Single Sign On (SSO) | Single Sign On | SiteMinder-AA-VIP |
GA | Application Performance Management (APM) | Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) | Essentials |
GA | Control Compliance Suite (CCS) | Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager | Essentials |
GA | DX Operational Intelligence | DX Operational Intelligence | Essentials |
GA | Endpoint Management | Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk | Essentials |
GA | Encryption | Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android | Essentials |
GA | Security Analytics | Security Analytics | Essentials |
GA | Service Management | Service Management, Service Desk Manager, Service Catalog | Essentials |
GA | Service Virtualization | Service Virtualization and Agile Requirements Designer (ARD) | Essentials |
GA | Test Data Manager (TDM) | Test Data Manager | Essentials |
GA | Unified Infrastructure Management | Unified Infrastructure Management | Essentials |
GA | API Gateway | API Gateway | IDM-PAM-APIM-DIR |
GA | Identity Manager | Identity Manager | IDM-PAM-APIM-DIR |
GA | Privileged Access Management | Privileged Access Management | IDM-PAM-APIM-DIR |
GA | Clarity on Premise | Clarity on Premise | Value Ops |
GA | Clarity SaaS | Clarity SaaS | Value Ops |
GA | Rally on Premise | Rally on Premise | Value Ops |
GA | Rally SaaS | Rally SaaS | Value Ops |
GA | DX NetOps | Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager | Net Ops |
GA | Performance Management | Performance Management | Net Ops |
GA | Spectrum Infrastructure Manager | Spectrum Infrastructure Manager | Net Ops |
GA | Automic Automation Intelligence | Automic Automation Intelligence | Automation |
GA | Automic Workload Automation | Automic Workload Automation | Automation |
GA | Autosys Workload Automation AE | Autosys Workload Automation AE | Automation |
GA | Dollar Universe Workload Automation | Dollar Universe Workload Automation | Automation |
GA | ESP dSeries Workload Automation | ESP dSeries Workload Automation | Automation |
GA | Process Automation | Process Automation | Automation |
Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.