Broadcom Strategic Customer Success has an advanced support offering - a Designated Support Engineer (DSE).
NOTE: Below are current available DSEs, and their covered product/solution. If there is a DSE not listed that you are interested in, please contact your Broadcom Account Manager. [Broadcom Account Managers, please contact your Customer Success Offerings team.]
Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.
All Available SKUs are listed in our pricebooks.
Replacement DSE | Status | Covered Solution Family | Covered Products within Solution Family** | Solution Area |
Data Loss Prevention - Cloud (DLP-Cloud) |
End of Sale 1/31/2021 |
Cloud Access Security Broker (CASB) |
CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet | Information Security |
GA | Control Compliance Suite (CCS) | Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager | Information Security | |
GA | Data Security (DS) | Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) | Endpoint Security | |
Data Loss Prevention - Core (DLP-Core) | End of Sale 1/31/2021 | Data Loss Prevention (DLP) | DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Centric Tagging (ICT), Information Centric Encryption (ICE), DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST | Information Security |
GA | Data Loss Prevention - Core (DLP-Core) | DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, | Information Security | |
GA | Data Loss Prevention - Cloud (DLP-Cloud) | CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST | Information Security | |
GA | Encryption | Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android | Identity Management Security | |
GA | Endpoint Detection and Response (EDR) | EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC) | Endpoint Security | |
GA | Endpoint Management | Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk | Identity Management Security | |
GA | Endpoint Protection (SEP) | Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC) |
Endpoint Security |
|
GA | Identity Authentication Services (IAS) | Authentication Service, Validation & ID Protection (VIP) | Identity Management Security | |
GA | Messaging Security | Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network |
Network Security |
|
GA | Mobile Threat Defense | SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC) |
Endpoint Security |
|
GA | Protection Engine (SPE) | Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange | Endpoint Security | |
GA | Proxy | ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG) |
Network Security |
|
GA | Security Analytics | Security Analytics | Identity Management Security | |
GA | Web Isolation | Web Isolation (Fireglass) | Network Security | |
GA | Web Security Services (WSS) | Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA | Network Security |
All Available SKUs are listed in our pricebooks.
Status | Covered Solution Family | Covered Products within Solution Family** | Solution Area |
GA |
Advanced Authentication | Advanced Authentication | Identity Security |
GA | API Gateway | API Gateway | API Full Lifecycle Management |
GA | Application Performance Management (APM) | Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) | AIOps and Observability |
GA | Automic Automation Intelligence | Automic Automation Intelligence | Automation |
GA | Automic Workload Automation | Automic Workload Automation | Automation |
GA | Autosys Workload Automation AE | Autosys Workload Automation AE | Automation |
GA | Clarity | Clarity | Business Management |
GA | Clarity SaaS | Clarity SaaS | Business Management |
GA | Dollar Universe Workload Automation | Dollar Universe Workload Automation | Automation |
GA | DX NetOps | Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager | DX NetOps |
GA | DX Operational Intelligence | DX Operational Intelligence | AIOps |
GA | ESP dSeries Workload Automation | ESP dSeries Workload Automation | Automation |
GA | Identity Manager | Identity Manager | Identity Security |
GA | Performance Management | Performance Management | AIOps and Observability |
GA | Privileged Access Management | Privileged Access Management | Identity Security |
GA | Process Automation | Process Automation | Automation |
GA | Rally SaaS | Rally SaaS | Agile Management |
GA | Service Management | Service Management, Service Desk Manager, Service Catalog | Essentials |
GA | Service Virtualization | Service Virtualization and Agile Requirements Designer (ARD) | DevOps |
GA | Single Sign On | Single Sign On | Identity Security |
GA | Spectrum Infrastructure Manager | Spectrum Infrastructure Manager | AIOps and Observability |
GA | Unified Infrastructure Management | Unified Infrastructure Management | AIOps and Observability |
Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.