Advanced Support Covered Products & Language Support

Products

• Symantec Products
• Clarity PPM On Premise
• Clarity PPM SaaS
• Rally On-Premise
• Rally SaaS
• DX NetOps
• AppNeta
• CA Spectrum
• CA Performance Management - Usage and Administration
• CA Automic Dollar Universe
• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Broadcom Strategic Customer Success has advanced support offerings, including a Designated Support Engineer (DSE) and a Dedicated Technical Support Engineer (DTSE).

• Designated and Dedicated Support Engineer (DSE/DTSE) offerings: The DSE/DTSE is an assigned product specialist, who serves as a designated/dedicated technical point of contact to assist customers with their Broadcom product solution and manage their overall technical support experience for a specific product/product family listed below, as selected by the customer to be covered under these services. Point products are sold in a bundle. DSE/DTSEs are sold per point product, not to cover the entire licensed bundle offering.

NOTE: Below are current available DSE/DTSEs, and their covered product/solution. If there is a DSE/DTSE not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

Advanced Support - List of DSE Offerings 

All Available SKUs are listed in our pricebooks.

 

DSE Solution	Covered Products within Solution **	Value Stream
Data Security (DS)	Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
Endpoint Detection and Response (EDR)	EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
Endpoint Protection (SEP)	Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)	Endpoint Security
Mobile Threat Defense	SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)	Endpoint Security
Protection Engine (SPE)	Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange	Endpoint Security
Email.Cloud	Email Security.Cloud, Email Threat Detection and Response, Email Threat Isolation Service, Policy Based Encryption, Phishing Readiness	Network Security
Edge SWG (Proxy)	ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG)	Network Security
Secure Access Cloud (SAC)	Secure Access Cloud (SAC)	Network Security
Web Isolation	Web Isolation (Fireglass)	Network Security
Cloud SWG (WSS)	Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA	Network Security
Web Protection	Cloud SWG, ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG) ISG, Content Analysis System (CAS), Management Center VA, Reporter VA, Intelligence Services - Advanced, High Risk Isolation	Network Security
Network Protection	Cloud SWG, ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG) ISG, Content Analysis System (CAS), Management Center VA, Reporter VA, Intelligence Services - Advanced, High Risk Isolation, Secure Access Cloud, Web Isolation, Malware Analysis	Network Security
Data Loss Prevention - Cloud (DLP-Cloud)	CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST	Information Security
Data Loss Prevention - Core (DLP-Core)	DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect,	Information Security
New! AppControl	Cb Inspection - Protection, Cb Protection	Carbon Black
New! Carbon Black Cloud	Designated Support Engineer for Carbon Black Cloud    Carbon Black Cloud Container, Carbon Black Cloud Managed Detection and Response, Carbon Black Cloud Managed Threat Hunting, Carbon Black Cloud Prevention, Cb Collective Defense Cloud, Cb Defense, Cb LiveOps, Cb ThreatHunter, Cb ThreatSight, CB Workload, VCDR Ransomware Recovery	Carbon Black
New! CBD Endpoint Detection and Response	Cb Inspection - Response, Cb Response, Cb Response Cloud	Carbon Black
Advanced Authentication	Advanced Authentication	SiteMinder-AA-VIP
Identity Authentication Services (IAS)	Authentication Service, Validation & ID Protection (VIP), AuthHub	SiteMinder-AA-VIP
SiteMinder	SiteMinder (formally Single Sign On (SSO), AuthHub	SiteMinder-AA-VIP
Application Performance Management (APM)	Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA)	Essentials
Control Compliance Suite (CCS)	Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager	Essentials
DX Operational Intelligence	DX Operational Intelligence	Essentials
Endpoint Management	Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk	Essentials
Encryption	Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, PGP Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android	Essentials
Messaging Gateway	Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail,	Essentials
Security Analytics	Security Analytics	Essentials
Service Management	Service Management, Service Desk Manager, Service Catalog	Essentials
Service Virtualization	Service Virtualization and Agile Requirements Designer (ARD)	Essentials
Test Data Manager (TDM)	Test Data Manager	Essentials
Unified Infrastructure Management	Unified Infrastructure Management	Essentials
API Gateway	API Gateway	IDM-PAM-APIM-DIR
Identity Manager	Identity Manager	IDM-PAM-APIM-DIR
Privileged Access Management	Privileged Access Management	IDM-PAM-APIM-DIR
Clarity on Premise	Clarity on Premise	ValueOps
Clarity SaaS	Clarity SaaS	ValueOps
Rally on Premise	Rally on Premise	ValueOps
Rally SaaS	Rally SaaS	ValueOps
DX NetOps	Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager	NetOps
Performance Management	Performance Management, Virtual Network Assurance	NetOps
Spectrum Infrastructure Manager	Spectrum Infrastructure Manager, Virtual Network Assurance	NetOps
AppNeta	AppNeta	NetOps
Automic Automation Intelligence	Automic Automation Intelligence	Automation
Automic Workload Automation	Automic Workload Automation	Automation
Autosys Workload Automation AE	Autosys Workload Automation AE	Automation
Dollar Universe Automation	Dollar Universe Automation	Automation
ESP dSeries Workload Automation	ESP dSeries Workload Automation	Automation
Process Automation	Process Automation	Automation
New! SASE	VMware VeloCloud Cloud Web Security, VMware VeloCloud SD-Access, VMware VeloCloud SD-WAN, VMware VeloCloud SD-WAN Edge Appliance, VMware VeloCloud SD-WAN Edge Enhanced Firewall Service, VMware Edge Intelligence	VeloCloud
New! Edge Compute Stack	VMware Edge Cloud Orchestrator, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Suite, VMware Tanzu Kubernetes Grid, VMware Tanzu Mission Control Advanced, VMware SDDC Manager	VMware Cloud Foundation
New! Telco Cloud Platform- CORE	VMware Telco Cloud Automation, VMware Bare Metal Automation, VMware Cloud Director, VMware NSX Networking, VMware Live Recovery, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Networks, VMware Aria Automation Orchestrator, VMware NSX Advanced Load Balancer and AKO, VMware Tanzu Kubernetes Grid, Harbor, VMware Cloud Director, VMware Firewall, VMware RabbitMQ,	VMware Cloud Foundation
New! Telco Cloud Platform- RAN	VMware Telco Cloud Automation, VMware Bare Metal Automation, VMware Centralized RAN Intelligence Controller, VMware Distributed RAN Intelligence Controller, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Suite Standard, VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Networks, VMware Aria Automation Orchestrator, VMware NSX Advanced Load Balancer and AKO, VMware Tanzu Kubernetes Grid, Harbor	VMware Cloud Foundation
New! Tanzu TKG	VMware Tanzu Kubernetes Grid, VMware Tanzu Kubernetes Grid Integrated Edition, Tanzu Mission Control, Harbor)	Tanzu
New! Tanzu TAS/TAP	VMware Tanzu Application Service, VMware Tanzu Application Platform, Operations Manager, Spring	Tanzu
New! Tanzu Databases	Data Suite, VMware Tanzu Greenplum, Postgresql	Tanzu
New! Tanzu Data Services	Data Suite, VMware Tanzu Gemfire, VMware RabbitMQ	Tanzu

**Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

DTSE Solution	Covered Products within Solution **	Value Stream
New! Aria Automation	VMware Aria Automation, VMware Aria Suite Lifecycle, VMware Aria Orchestrator, VMware Aria Automation (SaaS), VMware vRealize Automation, VMware vRealize Suite Lifecycle Manager, VMware vRealize Orchestrator, VMware vRealize Automation Cloud, VMware Cloud Automation Services	VMware Cloud Foundation
New! Aria Operations	VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Logs (SaaS), VMware Aria Operations (SaaS), VMware vRealize Operations, VMware vRealize Log Insight, VMware vRealize Operations Cloud, VMware vRealize Log Insight Cloud, VMware vCloud Usage Meter	VMware Cloud Foundation
New! HCX	VMware HCX	VMware Cloud Foundation
New! NSX	VMware NSX, VMware NSX-T, VMware NSX-T Data Center, VMware NSX-T Data Center Limited, VMWare NSX Cloud	VMware Cloud Foundation
New! SDDC Manager	VMware Cloud Foundation	VMware Cloud Foundation
New! Site Recovery Manager	VMware Site Recovery Manager, VMware vCenter Site Recovery Manager	VMware Cloud Foundation
New! TKG for vSphere	VMware vSphere with Tanzu, VMware Cloud Native Storage	VMware Cloud Foundation
New! VMware Cloud Director (VCD)	VMware vCloud Director, VMware vCloud Director for Service Providers, VMware Cloud, Director Object Storage Extension, VMware vCloud Director Service Provider	VMware Cloud Foundation
New! vSAN	VMware vSAN	VMware Cloud Foundation
New! vSphere	VMware vCenter Server, VMware vSphere ESXi, VMware vSphere Bitfusion	VMware Cloud Foundation
New! vSphere Replication	VMware vSphere Replication	VMware Cloud Foundation

**Products not listed are not covered by the DTSE, and will receive support from Broadcoms Strategic Support Team.

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.