Advanced Support Covered Products & Language Support
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Advanced Support Covered Products & Language Support

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Article ID: 150609

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Updated On:

Products

Symantec Products Clarity PPM On Premise Clarity PPM SaaS Rally On-Premise Rally SaaS DX NetOps AppNeta CA Spectrum CA Performance Management - Usage and Administration CA Automic Dollar Universe CA Automic Workload Automation - Automation Engine

Issue/Introduction

Broadcom Strategic Customer Success has advanced support offerings, including a Designated Support Engineer (DSE) and a Dedicated Technical Support Engineer (DTSE).

  • Designated and Dedicated Support Engineer (DSE/DTSE) offerings: The DSE/DTSE is an assigned product specialist, who serves as a designated/dedicated technical point of contact to assist customers with their Broadcom product solution and manage their overall technical support experience for a specific product/product family listed below, as selected by the customer to be covered under these services. Point products are sold in a bundle. DSE/DTSEs are sold per point product, not to cover the entire licensed bundle offering.


NOTE: Below are current available DSE/DTSEs, and their covered product/solution. If there is a DSE/DTSE not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

Advanced Support - List of DSE Offerings 

All Available SKUs are listed in our pricebooks.

 

DSE Solution 

Covered Products within Solution **

Value Stream

Data Security (DS) Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
Endpoint Detection and Response (EDR) EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
Endpoint Protection (SEP) Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)

Endpoint Security

Mobile Threat Defense SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)

Endpoint Security

Protection Engine (SPE) Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange Endpoint Security
Email.Cloud Email Security.Cloud, Email Threat Detection and Response, Email Threat Isolation Service, Policy Based Encryption, Phishing Readiness

Network Security

Edge SWG (Proxy) ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG)

Network Security

Secure Access Cloud (SAC) Secure Access Cloud (SAC) Network Security
Web Isolation Web Isolation (Fireglass) Network Security
Cloud SWG (WSS) Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA Network Security
Web Protection Cloud SWG, ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG) ISG, Content Analysis System (CAS), Management Center VA, Reporter VA, Intelligence Services - Advanced, High Risk Isolation Network Security
Network Protection Cloud SWG, ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG) ISG, Content Analysis System (CAS), Management Center VA, Reporter VA, Intelligence Services - Advanced, High Risk Isolation, Secure Access Cloud, Web Isolation, Malware Analysis Network Security

Data Loss Prevention - Cloud (DLP-Cloud)

CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST Information Security

Data Loss Prevention - Core (DLP-Core)

DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Security
New! AppControl Cb Inspection - Protection, Cb Protection Carbon Black
New! Carbon Black Cloud Designated Support Engineer for Carbon Black Cloud    Carbon Black Cloud Container, Carbon Black Cloud Managed Detection and Response, Carbon Black Cloud Managed Threat Hunting, Carbon Black Cloud Prevention, Cb Collective Defense Cloud, Cb Defense, Cb LiveOps, Cb ThreatHunter, Cb ThreatSight, CB Workload, VCDR Ransomware Recovery Carbon Black
New! CBD Endpoint Detection and Response Cb Inspection - Response, Cb Response, Cb Response Cloud Carbon Black
Advanced Authentication Advanced Authentication SiteMinder-AA-VIP
Identity Authentication Services (IAS) Authentication Service, Validation & ID Protection (VIP), AuthHub SiteMinder-AA-VIP
SiteMinder SiteMinder (formally Single Sign On (SSO), AuthHub SiteMinder-AA-VIP
Application Performance Management (APM) Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) Essentials
Control Compliance Suite (CCS)

Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager

Essentials
DX Operational Intelligence DX Operational Intelligence Essentials
Endpoint Management Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk Essentials
Encryption Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, PGP Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android Essentials
Messaging Gateway Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail,  Essentials
Security Analytics Security Analytics Essentials
Service Management Service Management, Service Desk Manager, Service Catalog Essentials 
Service Virtualization Service Virtualization and Agile Requirements Designer (ARD) Essentials
Test Data Manager (TDM) Test Data Manager Essentials
Unified Infrastructure Management Unified Infrastructure Management Essentials
API Gateway API Gateway IDM-PAM-APIM-DIR
Identity Manager Identity Manager IDM-PAM-APIM-DIR
Privileged Access Management Privileged Access Management IDM-PAM-APIM-DIR
Clarity on Premise Clarity on Premise ValueOps
Clarity SaaS Clarity SaaS ValueOps
Rally on Premise Rally on Premise ValueOps
Rally SaaS Rally SaaS ValueOps
DX NetOps  Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager NetOps
Performance Management Performance Management, Virtual Network Assurance NetOps
Spectrum Infrastructure Manager Spectrum Infrastructure Manager, Virtual Network Assurance NetOps
AppNeta AppNeta NetOps
Automic Automation Intelligence Automic Automation Intelligence Automation
Automic Workload Automation Automic Workload Automation Automation
Autosys Workload Automation AE Autosys Workload Automation AE Automation
Dollar Universe Automation Dollar Universe Automation Automation
ESP dSeries Workload Automation ESP dSeries Workload Automation Automation
Process Automation Process Automation Automation
New! SASE VMware VeloCloud Cloud Web Security, VMware VeloCloud SD-Access, VMware VeloCloud SD-WAN, VMware VeloCloud SD-WAN Edge Appliance, VMware VeloCloud SD-WAN Edge Enhanced Firewall Service, VMware Edge Intelligence Software Defined Edge
New! Edge Compute Stack VMware Edge Cloud Orchestrator, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Suite, VMware Tanzu Kubernetes Grid, VMware Tanzu Mission Control Advanced, VMware SDDC Manager VMware Cloud Foundation
New! Telco Cloud Platform- CORE

VMware Telco Cloud Automation, VMware Bare Metal Automation, VMware Cloud Director, VMware NSX Networking, VMware Live Recovery, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Networks, VMware Aria Automation Orchestrator, VMware NSX Advanced Load Balancer and AKO, VMware Tanzu Kubernetes Grid, Harbor, VMware Cloud Director, VMware Firewall, VMware RabbitMQ, 

VMware Cloud Foundation
New! Telco Cloud Platform- RAN VMware Telco Cloud Automation, VMware Bare Metal Automation, VMware Centralized RAN Intelligence Controller, VMware Distributed RAN Intelligence Controller, VMware vSAN, VMware vSphere ESXi, VMware vCenter Server, VMware Aria Suite Standard, VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Networks, VMware Aria Automation Orchestrator, VMware NSX Advanced Load Balancer and AKO, VMware Tanzu Kubernetes Grid, Harbor VMware Cloud Foundation
New! Tanzu TKG VMware Tanzu Kubernetes Grid, VMware Tanzu Kubernetes Grid Integrated Edition, Tanzu Mission Control, Harbor) Tanzu
New! Tanzu TAS/TAP VMware Tanzu Application Service, VMware Tanzu Application Platform, Operations Manager, Spring Tanzu
New! Tanzu Databases
Data Suite, VMware Tanzu Greenplum, Postgresql Tanzu
New! Tanzu Data Services Data Suite, VMware Tanzu Gemfire, VMware RabbitMQ Tanzu
**Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

DTSE Solution 

Covered Products within Solution **

Value Stream

New! Aria Automation

VMware Aria Automation, VMware Aria Suite Lifecycle, VMware Aria Orchestrator, VMware Aria Automation (SaaS), VMware vRealize Automation, VMware vRealize Suite Lifecycle Manager, VMware vRealize Orchestrator, VMware vRealize Automation Cloud, VMware Cloud Automation Services

VMware Cloud Foundation

New! Aria Operations

VMware Aria Operations, VMware Aria Operations for Logs, VMware Aria Operations for Logs (SaaS), VMware Aria Operations (SaaS), VMware vRealize Operations, VMware vRealize Log Insight, VMware vRealize Operations Cloud, VMware vRealize Log Insight Cloud, VMware vCloud Usage Meter

VMware Cloud Foundation

New! HCX

VMware HCX VMware Cloud Foundation

New! NSX

VMware NSX, VMware NSX-T, VMware NSX-T Data Center, VMware NSX-T Data Center Limited, VMWare NSX Cloud

VMware Cloud Foundation

New! SDDC Manager

VMware Cloud Foundation VMware Cloud Foundation

New! Site Recovery Manager

VMware Site Recovery Manager, VMware vCenter Site Recovery Manager VMware Cloud Foundation

New! TKG for vSphere

VMware vSphere with Tanzu, VMware Cloud Native Storage VMware Cloud Foundation

New! VMware Cloud Director (VCD)

VMware vCloud Director, VMware vCloud Director for Service Providers, VMware Cloud, Director Object Storage Extension, VMware vCloud Director Service Provider VMware Cloud Foundation

New! vSAN

VMware vSAN VMware Cloud Foundation

New! vSphere

VMware vCenter Server, VMware vSphere ESXi, VMware vSphere Bitfusion VMware Cloud Foundation

New! vSphere Replication

VMware vSphere Replication VMware Cloud Foundation
**Products not listed are not covered by the DTSE, and will receive support from Broadcoms Strategic Support Team.

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.