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Advanced Support Covered Products & Language Support

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Article ID: 150609

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Updated On:

Products

Symantec Products

Issue/Introduction

Broadcom Strategic Customer Success has an advanced support offering - a Designated Support Engineer (DSE).

  • Designated Support Engineer (DSE) offering: The DSE is an assigned product specialist, who serves as a designated technical point of contact to assist customers with their Broadcom product solution and manage their overall technical support experience for a specific product/product family listed below, as selected by the customer to be covered under these services. Point products are sold in a bundle. DSE’s are sold per point product, not to cover the entire licensed bundle offering.


NOTE: Below are current available DSEs, and their covered product/solution. If there is a DSE not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

Advanced Support - List of Covered Products

The below chart shows Symantec Enterprise Products, which are sold by Product Solution Family. 

All Available SKUs are listed in our pricebooks.

 

Replacement DSE Status Covered Solution Family Covered Products within Solution Family** Solution Area

Data Loss Prevention - Cloud (DLP-Cloud)

End of Sale 1/31/2021

Cloud Access Security Broker (CASB)

CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet Information Security
  GA Control Compliance Suite (CCS) Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager Information Security
  GA Data Security (DS) Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
Data Loss Prevention - Core (DLP-Core) End of Sale 1/31/2021 Data Loss Prevention (DLP) DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Centric Tagging (ICT), Information Centric Encryption (ICE), DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST Information Security
  GA Data Loss Prevention - Core (DLP-Core) DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Security
  GA Data Loss Prevention - Cloud (DLP-Cloud) CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST Information Security
  GA Encryption Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android Identity Management Security
  GA Endpoint Detection and Response (EDR) EDR, Endpoint Detection and Response policies within Symantec Endpoint Security Complete (SESC) Endpoint Security
  GA Endpoint Management Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk Identity Management Security
  GA Endpoint Protection (SEP) Endpoint Protection, SEP Policies within Symantec Endpoint Security Complete (SESC)

Endpoint Security

  GA Identity Authentication Services (IAS) Authentication Service, Validation & ID Protection (VIP) Identity Management Security
  GA Messaging Security Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network

Network Security

  GA Mobile Threat Defense SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)

Endpoint Security

  GA Protection Engine (SPE) Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange Endpoint Security
  GA Proxy ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG)

Network Security

  GA Security Analytics Security Analytics Identity Management Security
  GA Web Isolation Web Isolation (Fireglass) Network Security
  GA Web Security Services (WSS) Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA Network Security
*Both shared, and dedicated DSE offerings are available 
**Point Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

The below chart shows Agile Operations Products, DSEs for AO and MF Products are sold by Product. 

All Available SKUs are listed in our pricebooks.

Status Covered Solution Family Covered Products within Solution Family** Solution Area

GA

Advanced Authentication Advanced Authentication Identity Security
GA API Gateway API Gateway API Full Lifecycle Management
GA Application Performance Management (APM) Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) AIOps and Observability
GA Automic Automation Intelligence Automic Automation Intelligence Automation
GA Automic Workload Automation Automic Workload Automation Automation
GA Autosys Workload Automation AE Autosys Workload Automation AE Automation
GA Clarity Clarity Business Management
GA Clarity SaaS Clarity SaaS Business Management
GA Dollar Universe Workload Automation Dollar Universe Workload Automation Automation
GA DX NetOps  Spectrum, Network Flow Analysis, Performance Management, Virtual Network Assurance, Mediation Manager DX NetOps 
GA DX Operational Intelligence DX Operational Intelligence AIOps
GA ESP dSeries Workload Automation ESP dSeries Workload Automation Automation
GA Identity Manager Identity Manager Identity Security
GA Performance Management Performance Management AIOps and Observability
GA Privileged Access Management Privileged Access Management Identity Security
GA Process Automation Process Automation Automation
GA Rally SaaS Rally SaaS Agile Management
GA Service Management Service Management, Service Desk Manager, Service Catalog Essentials 
GA Service Virtualization Service Virtualization and Agile Requirements Designer (ARD) DevOps
GA Single Sign On Single Sign On Identity Security
GA Spectrum Infrastructure Manager Spectrum Infrastructure Manager AIOps and Observability
GA Unified Infrastructure Management Unified Infrastructure Management AIOps and Observability
**Point Products not listed are not covered by the DSE, and will receive support from Broadcoms Strategic Support Team.

 

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.