Broadcom Strategic Customer Success has two offerings; a Customer Adoption Manager (CAM) and an advanced support offering - a Designated Support Engineer (DSE).
NOTE: DSE’s are sold by product, except for the following Symantec Enterprise Products, which are sold by Product Solution Family.
Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.
|Covered Solution Family||Covered Products within Solution Family||Solution Focus Area|
Cloud Access Security Broker (CASB)
|Audit, Detect, Protect, Investigate, Gateway (Gatelet), Security (Securlets)||Information Security|
|Control Compliance Suite (CCS)||Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager||Information Security|
|Data Security (DS)||Critical System Protection (CSP), CSP Client, CSP Monitoring, DCS Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso)||Endpoint Security|
|Data Loss Prevention (DLP)||DLP Cloud Prevent for Microsoft Office 365, DLP Cloud Service Connector, DLP Cloud Service for Discovery, DLP Cloud Service for Email, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, Information Centric Tagging (ICT), Information Centric Encryption (ICE)||Information Security|
|Encryption||Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android||Information Security|
|Endpoint Detection and Response (EDR)||EDR, Advanced Threat Protection (ATP) Endpoint||Endpoint Security|
|Endpoint Management||Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk||Endpoint Security|
|Endpoint Protection (SEP)||Endpoint Protection, Protection Engine for Cloud Services, Protection Engine for Network Attached Storage, Protection Engine for SharePoint Servers, ATP: Endpoint||
|Identity Authentication Services (IAS)||Authentication Service, Validation & ID Protection (VIP)||Identity Security|
|Messaging Security||Email Security.Cloud, Mail Security for Microsoft Exchange, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Protection Engine for Cloud Services, Protection Engine for Network Attached Storage, Protection Services for Sharepoint, Web Gateway, Email Threat Detection and Response, ATP: Network||
|PacketShaper||PacketShaper, PacketShaper S-Series, Intelligence Center, Policy Center||Network Security|
|Proxy||ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Unified Agent, Malware Analysis Appliance, Reporter, Management Center||
|Security Analytics||Security Analytics||Network Security|
|Web Isolation||Web Isolation (Fireglass)||Network Security|
|Web Security Services (WSS)||Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA/Unified Agent||Network Security|
Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.