Create a Non Technical case for Support Portal / License / Contract related issues

Products

• Licensing-CA
• Support Portal

Issue/Introduction

How to open / create Non Technical case / ticket for Support Portal / License / Contract related issues.

Resolution

1. Go to the Broadcom Support Portal.
   
   
2. In the upper-right menu, click Login.
   
   
   
   
3. Open My Dashboard
   
   
4. In the left menu, click My Cases. The case management page opens.
   
   
   
   
   
5. On the prompt click "Non-Technical".
   
   
   
6. After clicking "Non-Technical" the page will be redirected to a new view. In the upper-right menu, click Create Case.
   
   
   
   
7. Update all the necessary fields to create a Non Technical case
    
   1. Select Issue type as Non Technical
      
      
   2. From Product drop-down, choose either Product Entitlements/Contracts Related Or Support Portal & Access Issues 
      
      
   3. Company Name will be auto entered based on the Site ID for the logged in user.
      
      
   4. Choose Product Release as 1 
      
      
   5. Choose Component as Default 
      
      
   6. Select Severity 
      
      
   7. In the Subject, provide a brief summary of the issue. 
      
      
   8. In the Description, provide as much detail as possible to assist the Broadcom Support team in locating account information to assist with the request.  
      
      
   9. Click Submit. After case submission, a case is created with the case number and other case details.
      
      

       

Additional Information

• For additional information, see the Broadcom case management FAQ guide (144456).
• Contact Broadcom Support (206567) should further assistance still be needed to open a non-technical case.