Staying on a Clarity version after it's EOS

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Article ID: 145178

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

My Clarity version is (or is about to be) EOS (End of Service), what happens if I don't upgrade, will I still be supported?

Environment

Release : All Clarity releases

Component : CLARITY INSTALLATIONS

Resolution

  • We strongly recommend upgrading as otherwise, you will be only Self Service support.
  • If you need to raise cases with us you will have to purchase Extended support. Broadcom Support will no longer be able to assist.
  • Any fixes or patches are no longer done on old versions.
  • If you're an On Premise customer, please consider migrating to SaaS where we do all the patching and upgrades. Being SAAS has huge benefits:
    • You will not have to plan and do the upgrade yourself
    • Makes things easier for you to stay on the current version, you will always be on the latest version and have all the latest features and fixes
  • To make sure you stay current, consult the Clarity Release and Support Lifecycle Dates:

    Clarity Release and Support Lifecycle Dates

Additional Information

Self Service Customers: