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Staying on a Clarity version after it's EOS
Article ID: 145178
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
Your Clarity version is (or is about to be) EOS (End of Service), what happens if you don't upgrade, will you still be supported?
Environment
Release : All Clarity releases
Component : CLARITY INSTALLATIONS
Resolution
- We strongly recommend upgrading as otherwise, you will be only Self Service support.
- If you need to raise cases with us you will have to purchase Extended support. Broadcom Support will no longer be able to assist.
- Any fixes or patches are no longer done on old versions.
- If you're an On Premise customer, please consider migrating to SaaS where we do all the patching and upgrades. Being SAAS has huge benefits:
- You will not have to plan and do the upgrade yourself
- Makes things easier for you to stay on the current version, you will always be on the latest version and have all the latest features and fixes
- To make sure you stay current, consult the Clarity Release and Support Lifecycle Dates: Clarity Release and Support Lifecycle Dates
Additional Information
Self Service Customers:
- Please use the self-service knowledge base until you are able to upgrade: Known Clarity issues: Tips in using Self Service
- Also ask your questions on the Communities where other customers, partners and Support can suggest: Clarity Community
Feedback
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