Staying on a Clarity version after it's EOS

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Your Clarity version is (or is about to be) EOS (End of Service), what happens if you don't upgrade, will you still be supported?

Environment

Release : All Clarity releases

Component : CLARITY INSTALLATIONS

Resolution

• We strongly recommend upgrading as otherwise, you will be only Self Service support.
• If you need to raise cases with us you will have to purchase Extended support. Broadcom Support will no longer be able to assist.
• Any fixes or patches are no longer done on old versions.
• If you're an On Premise customer, please consider migrating to SaaS where we do all the patching and upgrades. Being SAAS has huge benefits:
  • You will not have to plan and do the upgrade yourself
  • Makes things easier for you to stay on the current version, you will always be on the latest version and have all the latest features and fixes
• To make sure you stay current, consult the Clarity Release and Support Lifecycle Dates: Clarity Release and Support Lifecycle Dates

Additional Information

Self Service Customers: 

• Please use the self-service knowledge base until you are able to upgrade: Known Clarity issues: Tips in using Self Service 
• Also ask your questions on the Communities where other customers, partners and Support can suggest: Clarity Community