MSP: Some fixed work tasks durations are changing

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• The Durations are changing to a shorter duration (Finish date is earlier then expected).
• Issue happens when project is exported to Microsoft Project (MSP)  

Cause

1. This issue can happen if the amount of work assigned to the resource during the duration is less then their available hours.
2. Example for a Resource assigned 10 hours of work for a 5 day duration Fixed Work task (With no actual work completed)

• The task will be autosheduled to have the user work 8 hours on the first day of the task and 2 hours the second day which results in a 1.25 duration.

Environment

Release : All Supported Release

Component : CA PPM MICROSOFT PROJECT (MSP)

Resolution

• To keep the durations from changing:
  • Set the amount of remaining work to match the expected duration
  • (IE 5 day Duration for task, then add 40 hours of remaining work)
• Another option is to switch to fixed duration as that keeps durations from changing in most scenarios
  • Note: if the resource is overallocated, the duration can still get pushed out

Additional Information

• CA PPM and MSP integration known defects - Support Technical Document Index (KB000015956)
• List of Clarity PPM KB articles related to issues opening projects in MSP  (Article: 138671)
• See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM