Client Automation - Common Collect Scalability Server job Error

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

What is the meaning of most common error for Scalability Collect job ?

 

 

Environment

Release : 14

Component : Client Automation

 

 

Resolution

Common Server Collect Failed

2020-01-28 11:44:46 Performing Job:JY-W2K16-14SP2 Collect
2020-01-28 11:45:05 Common Server Collect Failed

This could indicate a communication problem with cserver plugin on scalability server.

Try to restart it : 
 
caf stop cserver
caf kill cserver
caf start cserver

See https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=136430

 
 

 
Software Signatures validation failed
Intellisig validation failed

2020-01-28 11:48:29 Performing Job:JY-W2K16-14SP2 Collect
2020-01-28 11:58:45 Software Signatures validation failed for sector JY-W2K16-14SP2
2020-01-28 12:09:04 Intellisig validation failed for sector JY-W2K16-14SP2

Could indicate a communication problem with plugin amrss on scalability server.

Try to restart amrss on scalability server :

 
caf stop amrss
caf kill amrss
caf start amrss

Could also indicate a CAM communication problem between Domain and Scalability Server.

Try camping from Domain to Scalability to check if it works.

camping scala_name

 

 
Unable to open Server

2020-01-28 12:14:36 Performing Job:JY-W10-1803 Collect
2020-01-28 12:17:01 Unable to open Server:JY-W10-1803

This could indicate a network communication between Domain and Scalability Server

Check where is the communication problem using these commands :

ping scala_name
camping scala_name
caf ping scala_name