Collect job Error "Common Server Collect Failed"

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In Engine log following error appears during execution of collect server job : 

2019-09-02 22:11:01 Performing Job:scala1 Collect

2019-09-02 22:12:31 Common Server Collect Failed

Environment

Client Automation - All versions

Cause

This could be caused by a problem in plugins cserver.exe and/or amrss.exe on the scalability server.

Resolution

Execute these commands on scalability server with problem :

1- Execute these commands :

caf stop cserver

caf stop amrss

 

2- If process amrss.exe and cserver.exe are still in memory :

caf kill cserver

caf kill amrss

 

3- Execute these commands :

caf start cserver

caf start amrss