Process Engine Gray status - Cannot determine engine status

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Article ID: 142344

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise STARTER PACK-CLARITY PPM

Issue/Introduction

The process engine status is in the Gray (Cannot determine engine status).

Cause

The process engine is not down if it is in the Gray status. 
The process engine will typically go from Gray to Yellow (Running) status. 

Resolution

The process engine shows the current and past history of deployments. Green will never display as only colors to display are (gray,yellow,red).

  • Gray - Cannot Determine Status
  • Yellow - Running
  • Red - Stopped

So long as the process engine is not in the Red status, and is in the Gray or Yellow statuses, the process engine is up and running.

If it is in the Gray status indefinitely, restart the BG service.

Another method to check if the process engine is active, is to check either the

  • Administration > Data Administration > Processes > Initiated or
  • Administration > Data Administration > Processes Engines > Events

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