MSP Project hangs on opening to XML for a project recently baselined in Clarity

Products

• Clarity PPM SaaS

Issue/Introduction

Reviewing the XML, the XML fully loads (</Project> tag is displayed at end of project). The project may not be found in the prdocument table if it hasn't been saved back successfully before. After first time opening it where it hangs, you will see the following message generate prior to it hanging. 

"The last time you opened 'ProjectID' it caused a serious error" when attempting to open a project from Clarity may also be seen (See KB: MSP Error: "The last time you opened 'ProjectID' it caused a serious error..." for more details on this error)

Environment

Release : 15.5.1

Component : CLARITY MICROSOFT PROJECT (MSP)

Resolution

1. Check if project will open successfully from another workstation:
   • If yes, verify data is okay, then save the project back to Clarity. 
   • This will allow all users to be able to open the project
2. Alternatively, if you have a backup copy saved on the workstation with the current data, try saving that copy back to Clarity and verify if the project then opens successfully.

If the above doesn't help, please contact Broadcom support for assistance

Workaround: Delete the most recent baseline in Clarity 

Additional Information

• If the above isn't the cause of your issue, see also:
• KB: MSP opening projects issues - master KB
• MSP Integration Known Defects - Master KB
• MSP Integration Known Issues - Master KB