UIM - Admin Console probe config does not work and displays XML after upgrade "Configuration was unable to be retrieved"

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrade I cannot open any probe configuration with Admin Console. 

Error received is: Unable to Read configuration / Configuration was unable to be retrieved. Server Replied: CA UIM SERVER - Page Not found

(server replied with xml)

 

Environment

Release : 9.2.0, 20.1, 20.3

Component : UIM - ADMIN_CONSOLE

Cause

- Suspect Admin Console install

Resolution

Try the following steps:

1) stop the admin console wasp

2) increase log level to 5 and logsize to 20000

3) redeploy (to the adminconsole wasp robot) the following probes in their latest version in the archive:

- adminconsoleapp

- ppm

- mps

- mpse

- wasp

4) restart the robot where the admin console wasp is (if it's your primary hub restart the primary hub)

5) start the wasp Now Try to open a probe config.

If you still have the same error please log a support case and add the following information: wasp.log adminconsole.log mps.log

If it works, set the loglevel back to what it previously was in the wasp.

Additional Information

UIM - Admin Console 'Probe Configuration' not working using Proxy 

UIM - probe configuration won't save in Admin Console

Error when updating 'cdm' configuration via Admin Console

Admin Console not saving changes on CDM probe

 

Article title: Admin console for probe SNMPCollector not able to open, Error Code: PPM 012

https://knowledge.broadcom.com/external/article?articleId=6506

 

Article title: mon config service PPM-020 when trying to configure probe

https://knowledge.broadcom.com/external/article?articleId=127166

 

Article title: Unable to manage/configure sqlserver probe from Admin Console

https://knowledge.broadcom.com/external/article?articleId=133138