ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

MSP: 'An error occurred while opening CA PPM project' due to wrong bit level

book

Article ID: 133384

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When attempting to export a project from Clarity to Microsoft project, the following error is thrown:

"An error occurred while opening CA PPM project in Microsoft Project. Please try again."

Cause

This may be due to there being a mismatch between the bit version of Microsoft Project and the MSP Interface. To check if this is the cause: 

To check the bit version of Microsoft Project:

  1. Open MSP (open a blank project or any project)
  2. Go to File - Account
  3. Click on the About Project icon (the blue question mark)

At the top of the popup it will specify the bit version: 'Microsoft Project......... bit". Make a note whether this is 32 bit or 64 bit.

To check the bit version of the MSP Interface:

  1. Go to the Start menu
  2. Open the Control Panel - Programs and Features
  3. Find the 'CA PPM Microsoft Project Interface' component on the list of program that comes up.
  • If the component is the 64 bit version it will have x64 in parenthesis after the name (CA PPM Microsoft Project Interface (x64)).
  • If the component is the 32 bit version it will not have anything in parenthesis after the name. 

Environment

Release : All Supported Releases

Component : CA PPM MICROSOFT PROJECT (MSP)

Resolution

If the bit version of the MSP Interface is different than the bit version of Microsoft Project:

  1. Uninstall the MSP Interface (along with the Schedule Connect and CAClarityAddin).
  2. Then install the components that do match the bit version of Microsoft Project. 

Additional Information

Reference: