Phoenix Theme does not work after upgrade

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Article ID: 131471

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After upgrade the Phoenix UI doesn't appear to be working. It's looks very messy, how can I fix this? Another environment of mine works. Recreating the theme does not help.

Environment

Release: CODSFF99100-15.6-PPM SAAS-Full Function User
Component:

Resolution

1. Restart the services
2. Clear caches in your browser and Clarity
and then try again.

Sometimes this happens due to a stale cache.
Then also check if other browsers are working.