Interface is shown in the Data Aggregator component view but not in CA Performance Center or no data is seen for interface
Article ID: 131127
Updated On:
Products
Issue/Introduction
Or you see the interface in the DA and CAPC but there is no data for the interface, yet the interface is polling successfully.
Cause
Synchronize component items that are not currently present on the monitored device is enabled for the DA data source and the items are not being
managed per the documentation
This can cause a present and not present DA interfaces to consolidate to the same item in CAPC, and the not present item could take precedence
when viewing or requesting data from the DA.
Environment
Resolution
If you are going to check "Synchronize component items that are not currently present on the monitored device" for the Data Aggregator data source you must manage the items per the documentation:
Per the documentation:
Broadcom TechDocs : CAPM 3.7.x - Configure a Data Source
Synchronize component items that are not currently present on the monitored device
When the Data Aggregator finds a device component that is no longer present in the environment, that status of the component is set to Not Present. By default, the Data Aggregator does not synchronize these items because data can no longer be collected for the item. Historical data that has not reached the data retention limit is still available for these items.
Important! If the properties of an active component match the identifying properties of the not present component, the components are indistinguishable. Data from the old component might contribute to group based dashboards instead of data from the active component. Enable this feature only under the following circumstances:
- You want to report on historical data for items that are no longer present in the environment.
- You can ensure that the not present item does not conflict with an actively monitored item.
- You can identify the not present items so that you can exclude the items from groups.
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