"License Will Expire" Message After Logging Into PAM

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)

Issue/Introduction

After logging into PAM, one of the following errors appears on the Dashboard warning that the license is expiring soon. How can the license be updated?

PAM-CMN-1184: Symantec PAM license will expire on [date].

 

PAM-CMN-1185: Symantec PAM license will expire today.

 

Resolution

Refer to KB195856 - How to Create a PAM License Request for steps to download the sysinfo file from PAM appliance(s) and generate a license request on the support portal. Once the new license has been generated, the PAM administrator can logon to apply the new license(s) to restore services. If the appliances are part of the cluster, the cluster must be stopped in order to apply the new licenses.

Additional Information

For information about how PAM is impacted once the license has expired, refer to KB137700 - "License Has Expired" Message After Logging Into PAM