"Unable to display the requested property sheet" shows in Provisioning Manager

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

Attempting to do anything within Provisioning Manager -IMPM- causes the following error to appear:
 "Unable to display the requested property sheet"

This occurs when doing any actions within Provisioning Manager, such as attempting to open an endpoint, access a users record, set the logging level, and throughout Manager when selecting or attempting to view objects.



In some locations this will cause a cyclical set of error messages:

"Unable to display the requested property sheet"

Then another error box when the first is closed with:

'Unable to access information for that object.
You parameter tree may be out of date. do you want to refresh it?"

If you click  'yes' it will then throw the "Unable to display the requested property sheet" and you will get stuck in an error loop.

 

Environment

Identity Manager 14.X

Resolution

This was being caused by a failed upgrade.  The installer attempted to lay down all the various files, but there was a hung ETADmin.exe process that held a lock on the contents of the /Provisioning Manager/bin/ folder which prevented the upgrade from completing and left the original version files in place, leaving the new upgraded files with a _temp name and unused.

for example:
caetagui.dll <old>
caetagui.dll_temp <new>

> Shut down the entire application on test and Prod including Provisioning Server.
> Back up the existing .../Provisioning Manager/bin/ folder for both environments (test & Prod).
> Replace .../Provisioning Manager/bin/ from Prod environment with files from test environment where Provisioning Manager is working fine.
> After replacing is done, start up environments and make sure everything is working fine.

We could have gone through backed up older versions, and replace it with updated files:

for example:
caetagui.dll_bckup 
caetagui.dll 

But there were around 30 files so is quicker to copy from a working Provisioning Manager install.  
 
Uninstalling Provisioning Manager and reinstalling should also resolve this issue.
 

Additional Information

If there is no file with "_temp" or after following the steps the error message still persists, see the KB article below about the same error message:

Error message "Unable to display the requested property sheet" when try to list an endpoint account