Users are experiencing quick time outs in Open Workbench (OWB) where they are unable to save project updates back to Clarity within 5 mins of having the project open or being promoted for Credentials. You may also see that projects hang when attempting to save projects back to Clarity.
The below error may be observed (but not always) when opening a project:
"Received fatal alert 'handshake_failure'"
"Unable to save project CA PPM\<ID>.Received fatal alert: Record_overflow"
Component: CLARITY OPEN WORKBENCH (OWB)
Create the following environment variable: JAVA_TOOL_OPTIONS=-Dsun.net.client.defaultConnectTimeout=300000;-Dsun.net.client.defaultReadTimeout=300000
The default for SaaS / On Demand customers is 15 minutes, so if you are a SaaS Customer try 14 minutes or less or 0 for no timeout. To check / change the time out value:
To do this: