Browser trace in Chrome and IE for troubleshooting Clarity issues
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Browser trace in Chrome and IE for troubleshooting Clarity issues
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Article ID: 117599
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Updated On: 09-17-2024
Products
Clarity PPM On PremiseClarity PPM SaaS
Issue/Introduction
When troubleshooting Clarity issues, a browser trace will provide the Support team with additional information about the network requests that are generated in your browser.
This article provides instructions on how to capture the trace and ensure the debug files are correctly generated for analysis.
Environment
All supported Clarity and Jaspersoft Releases
Resolution
Capture content in Chrome Developer Tools
Open Google Chrome and go to the page where the issue is occurring.
From the Chrome menu bar select View > Developer > Developer Tools
From the panel opened at the bottom of your screen, select the Network tab
Look for a round Record button ( Record button ) in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording
Check the box next to Preserve log
Click the Clear button ( Clear button ) to clear out any existing logs from the Network tab
Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded
Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer
Upload your HAR file to your Support case so that we may analyze it.