The following error appears when attaching a file to xFlow/Service Point ticket:
IMS1001-File extension .XXX is either upload prohibited or it does not match the content type application/XXX
Service Desk Manager 17.x
xFlow / Service Point 17.x
There are two possible causes for this error:
1. The file extensions is not allowed in xFlow.
2. The extension does not match the content type of the file.
Cause 1:
Add the extension to the allowed list:
1. Log into Service Desk as an Administrator and go to > Administration tab > xFlow Analyst Interface > General
2. Open attachments.allowed-content-types > Edit
3. Add the extension and MIME type.
Example 1: To add .rar files:
.rar:application/x-rar-compressed
Where .rar is the extension and application/x-rar-compressed is the MIME Type.
Example 2: To add .sql files:
.sql:text/plain
The List of MIME Types is in the link under "Additional Information".
4. Restart xFlow services.
Cause 2:
Change the extension to the right one, so it does not fail when verifying the extension.