AXC2110E Remote Manager on host is not running

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Article ID: 103665

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Updated On:

Products

CA Automation Point

Issue/Introduction

Our sessions are telling us that Remote Manager on localhost is not running. In Windows Services it looks to be running.
AXC2110E Remote Manager on host is not running

Environment

Release:
Component: ATMXC

Resolution

If the services are really running this type of error indicates there is something blocking the network access from the client to the manager, usually a firewall.
 

Additional Information

Please, refer to the article below to know which ports CA Automation Point may require to be open in firewall:

https://comm.support.ca.com/kb/ca-automation-point-port-requirements/kb000106001