Symantec Mail Security for Microsoft Exchange (SMSMSE) takes action against emails as configured, but the notification it is supposed to send never arrives.
When clicking "Release by Mail" in the Quarantine view, the item disapears from the view, but never arrives at the intended destination. If the Quarantine view is refreshed, the item is once again displayed.
There are several potential causes, depending upon the behavior:
If no notifications are being received, complete the following steps:
If an upgrade was done see the following article: After upgrade email sent from Symantec Mail Security for Microsoft Exchange (SMSMSE) may not be received and quarantine threshold settings may have changed.
Insure the notification settings are correct:
If settings for notifications are correct, but notifications are still not received, verify Exchange is configured to allow anonymous senders:
Test to make sure notifications are now functioning correctly by performing an action that should trigger a notification.
If no notification is received, complete the following steps to narrow down root cause:
If the final response returns: "451 4.7.0 Temporary server error. Please try again later. PRX2" check the DNS configuration assigned to the NIC. This error can occur if one or more non-internal DNS servers are configured.
If these tests all work successfully, but notifications are still not received, please download the Mailtool.rar to collect a verbose output
Instructions for use:
If some notifications are received but not all, the problem is likely that the policy that was expected to send a notification is not configured to send notifications. Verify the notification settings for the policies in one of the following ways:
For content filtering rules:
For virus rules: