When navigating to the Status -> Hosts -> Software and Services tab, you see the following message:
This does not affect message scanning but, in some situations if unresolved, can result in lost statistics data and a failure to alert administrators of other potentially service impacting issues.
Cannot retrieve the software version information for the following hosts: 127.0.0.1
This occurs when the Control Center is unable to communicate with the scanner or the scanner is unable to connect to the Symantec software update site.
If the agent service shows as Stopped, the error is the result of being unable to communicate with the scanner host on the expected port and is usually caused by one of the following circumstances:
If the agent service shows Running, the issue is the result of the scanner being unable to communicate with the Symantec software update website or, if a proxy server has been configured, with the proxy server.
You can identify the source of the issue via the following procedure:
If the you can establish a connection to the agent service on the target host, you will need to confirm that the scanner host can connect to the Symantec software update website at https://swupdate.brightmail.com or to the configured proxy server.
If you are using a proxy server for ruleset downloads, confirm that the proxy server is running and can connect to swupdate.brightmail.com on port 443.