You send an otherwise acceptable file as an email attachment through Symantec Mail Security for SMTP 5.0.x or another Symantec Brightmail product. SMTP5 detects the attachment as UNSCANNABLE. You seek additional information on why the product determined that the attachment was UNSCANNABLE.
To trace through the behavior
To filter the resulting logs
1. Locate the UNSCANNABLE verdict using the email address presented during the SMTP command MAIL FROM: or the email address present in the FROM: header of the message.
2. Filter the logs based upon the thread number and timestamp to the second.
To locate the UNSCANNABLE verdict using an email address on a Windows system
To locate the UNSCANNABLE verdict using an email address on a Linux or Solaris system
To filter logs for Process ID, thread number and timestamp on a Windows system