A hard drive has a blinking yellow light and the LCD shows an error code.
On the front of the appliance, there is a blinking yellow light on a hard drive.
There can be either of these possibilities: (1) Older version of firmware is installed for the RAID Controller Card, (2) The hard drive needs to be reseated to clear the false code, or (3) The hard drive is bad.
Check firmware version
To confirm the version of the firmware currently installed for the RAID Controller Card, either restart the appliance and monitor the information during startup through a console, or run Dell's E-Support tool and analyze the output.
The E-Support tool works with both the 9500 and 9600 series appliance and can be found at Dell System E-Support Tool.
The most current firmware version information can be found in the Knowledge Base article: Symantec Security Information Manager (SSIM) BIOS and Firmware information
Reseat the hard drive
Even when the RAID Controller firmware is up to date, it is still possible to have false failure codes. To clear these false codes:
Replace bad hard drive
Even with the correct firmware installed for the RAID Controller, if receding the hard drive does not clear the code and allow the hard drive to build back into the array, the hard drive needs to be replaced.
Contact Symantec Technical Support for the process to obtain a replacement drive.
With the drive, the steps are: