<br> <br><b>Symptoms</b><br>You have configured Global Intelligence Network (GIN) to use a proxy server that does not require a username and password. In the dimserver.log file, you see exception errors of:<br> <br> <font face="Courier New">2008-04-29 04:35:43,407 4214506271 [Timer-5] ERROR com.symantec.dim.DeepSightPoller - The current DeepSight Intelligence polling attempt failed due to an unexpected error: AxisFault=java.io.IOException: Unable to tunnel through x.x.x.x:8080. Proxy returns "HTTP/1.1 407 Proxy Authentication Required"</font> <p> <ul type="disc"> <li>The SSIM configuration website indicates that a correct license has been installed, but the Intelligence tab in the SSIM console does not display correctly. </ul> <ul type="disc"> <li>The SSIM console displays the error message:<br> <br> "<font face="Courier New">The installed Global Intelligence Network license was rejected by the Global Intelligence Network service.</font>"</ul> <br> <br>
Some proxy servers may need a username/password to pass the traffic even though they have configured to not need a username/password.
Enter any username and password and the request will now be passed by the proxy server.<br> <br> The following proxy server is known to have this issue: <ul type="disc"> <li>Finjan Secure Web Gateway <li>SQUID</ul> <br> <br> <br> <br><br/><p>