You receive an email regarding a critical failure in Symantec Mail Security for Microsoft Exchange (SMSMSE).
The text of the email is similar to the following:
Subject: Symantec Mail Security for Microsoft Exchange experienced a critical failure.
There is no information in the Application or System event logs regarding an error.
This email is generated when the SMSMSE service is unable to communicate with the Microsoft Exchange Information Store.
This problem is fixed in Symantec Mail Security 6.5.1 for Microsoft Exchange. To download the latest release, read Obtaining an update or an upgrade for a Symantec Corporate product.
If you do not wish the email to be generated during the startup of the computer or the shutdown of the computer perform the following steps.
1. Determine if the email is being sent at computer startup or computer shutdown.
To prevent the email from being generated at startup
To prevent the email from being generated at shutdown