Symantec Scan Engine 5.x and other Symantec products are installed on the computer.
The virus definitions for Symantec Scan Engine are not updated when running LiveUpdate for another Symantec product or when running the Intelligent Updater.
Symantec Scan Engine does not use the shared virus definition structure. LiveUpdate and Intelligent Updater do not update Symantec Scan Engine when running them from another Symantec product.
To solve this problem, use a batch file or shell script to check for newer definitions for Symantec Scan Engine. When newer definitions are available, Symantec Scan Engine copies the newer definitions to update itself. The batch file and shell script are located in the following folders:
To run the batch file in Windows
To run the shell script in Solaris or Linux
To stop the batch file or shell script change the argument from enable to disable when typing the command. Symantec Scan Engine 5 then reverts to allow virus definition updates through LiveUpdate only.
Note: It is not necessary to restart the Scan Engine service after running the Intelligent Updater shell script.
If the Intelligent Updater does not create the VirusDefs folder, do one of the following: