You want to know how to reinstall the operating system of a Symantec Mail Security 8100 series, 8200 series, 8300 series or Brightmail Gateway Appliance from the installation CD.
Restoring the Symantec Mail Security 8100 Series and 8200 Series or Brightmail Gateway version 7.7 and above appliance from the installation CD returns it to the factory shipped condition.
WARNING: In the process of performing an operating system restore, all data will be lost, including messages in queues, configuration information, logs, statistics, and all other data. Prior to performing the restore, back up any data that you wish to keep, and flush your mail queues.
The following preparation is needed:
To restore the appliance using an external CD-Rom.
To restore the appliance using a built in CD-Rom Drive
How to backup and restore the brightmail database of a Symantec Mail Security 8200 Series or 8300 Series appliance using an FTP server
How to verify the SHA-1 hash of a downloaded ISO software file for Symantec Mail Security appliance
Supported USB CD-ROM drives
Most standard single function USB CD-ROM drives work correctly. If you cannot find one of the models listed above, avoid selecting complex drives that include additional functionality.
Other USB CD-ROM drives reported to work:
Download the osrestore.pdf file. The pdf explains how to perform an operating system restore.
Symantec suggests you record current settings within the Control Center for the appliance by screenshots. Screenshots are an alternative in the event the Brightmail database is corrupted.
How to burn an iso image you downloaded from a Symantec website to a CD using free tools available on the Internet if the installation CD is not available: