When trying to run the AeXSWDUsrUIWin.exe the error message "Error activating agent session 0: Invalid pointer (-2147467261)" appears. Also in the agent log files the following errors appear: <P></P> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <P>Launch client UI failed: Invalid pointer (-2147467261)<BR>StartLocalSession: Unable to start user session Class not registered (-2147221164)</P></BLOCKQUOTE> <P></P>The agent appears to be installed and the Altiris Agent service is running.
<P>While checking the Component Services (<STRONG>Administrator Tools</STRONG> > <STRONG>Component Services</STRONG> > <STRONG>Console Root</STRONG> > <STRONG>Component Services</STRONG> > <STRONG>Computer</STRONG> > <STRONG>My</STRONG> <STRONG>Computer</STRONG>), it was noticed that there was a red down pointing arrow on the icon. When trying to "Refresh all components," the following error message appeared:</P> <BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px"> <P>The server catalog version is not supported. The catalog is either newer or older than this application and a common version for communication does not exist.</P> <P></P></BLOCKQUOTE> <P dir=ltr>A screenshot of this error is shown below:</P> <P><IMG alt="" src="https://api-broadcom-ca.wolkenservicedesk.com/es/attachments/get_attachment_content?uniqueFileId=625622307859" border=0></P>
COM+ was found to be damaged in this environment. You can follow the Microsoft KB Article:315296 - "How to clean up a damaged COM+ catalog" (<A href="http://support.microsoft.com/kb/315296/en-us">http://support.microsoft.com/kb/315296/en-us</A>) to repair this issue. A rebuild of the operating system may be necessary. <P>The Altiris Agent must be able to create COM+ objects to access the functions of the system. This allows the agent to communicate affectively with the Notification Server for items such as downloading packages.</P><br/><p><b>Applies To</b><br/>Notification Server 6.0.6074 SP4 <BR>Windows* 2003 Standard