Timeout error occurs after logging into the Symantec Cloud VIP Manager URL ( https://manager.vip.symantec.com/vipmgr/signin.v ) or the VIP Self Service Portal (VIP SSP). The user is able to enter their email address, password, and OTP, but within seconds of successfully entering the portal, the user is kicked out with the error message: "Session Expired."
If the IP address changes at any time during the connection, a timeout will occur error after VIP services detects the change and drops the connection. If traffic is going through a proxy, this likely requires a configuration change to allow traffic through. Connections to VIP Manager and the VIP SSP should be mapped to a single proxy server in your environment. Connections need to be a persistent IP address.