ProxySG's OS upgrade is fail as "% Failed to extract system image file.".

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Article ID: 175874

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

ProxySG indicated error "% Failed to extract system image file" when I upgraded below OS images.

  • Pre SGOS 6.5.10.11 to SGOS 6.5.10.15
  • Pre SGOS 6.5.10.11 to SGOS 6.7.4.5

Error message on ProxySG's Management Console.

================
System image installation
Compiling new configuration file: uploaded configuration
Thu, XX SEP 2019 XX:XX:XX UTC
% Failed to extract system image file.
There was 1 error and 0 warnings
================

Resolution

This is limitation for upgrade paths.

  • Pre SGOS 6.5.10.11 to SGOS 6.5.10.15
  • Pre SGOS 6.5.10.11 to SGOS 6.7.4.5

Please upgrade Pre 6.5.10.11 -> SGOS 6.5.10.14 -> SGOS 6.5.10.15. 

[Note] Please upgrade Pre 6.5.10.11 -> SGOS 6.5.10.14 -> SGOS 6.7.4.5.