Symantec Endpoint Protection Cloud has the capability of creating users, however, their creation is not mandatory. Regardless of how many users you have, you can still use the software and console normally. This article aims to explain the reasons when and why it would be useful to create users in Symantec Endpoint Protection Cloud.
Again, because there are various ways to deploy SEPC : package enroll, user enroll, device discovery, connectwise, etc, there might be accounts with only one user out there, and some with hundreds out there and no one is more correct than another. The "user" is nothing more than a organization unit that you can utilize or not, based on your needs and organization preferences or based on how you will deploy the software.