A Symantec partner or managed service provider and customer have ended their business relationship and wish to dissociate their accounts
Customer is switching to self-managing their Endpoint Protection Cloud (SEPC) account.
Partner needs to temporarily remove a customer from their Partner Management Console (PMC) to troubleshoot a management delegation issue with a customer.
NOTE: Partner managed SEPC accounts will need to be removed from the PMC
Login to the SEPC management console
Go to Settings>Access and Authentication>Partner Management>Remove Partner
Login to the PMC.
Go to Customer>Endpoint Protection Cloud.
Hover over customer name. A small box will pop up with customer contact information and options to:
Select Remove the customer