Partner desires to manage the upgrade from Endpoint Protection Small Business Edition Cloud (SEP SBE Cloud) to Endpoint Protection Cloud (SEPC).
(NOTE: This migration is currently only available to Partner Managed SBE customers who purchase through a Distributor. No other customers are being upgraded at this time
Login to the Partner Management Console (PMC)
Go to Customers.
Within the Small Business Edition sub-tab, select the customer to upgrade.
Select the "Upgrade Readiness" hyperlink in the green banner on the Small Business Edition Portal
You will now be taken to the Upgrade Readiness page.
Here select "Upgrade Now" to begin the upgrade from SBE to SEPC. (NOTE: At this point the customers SEPC environment should exit "Preview Mode" and enter "Upgrade Mode". It can take up to 48 hours for the MSP license to be ported from SBE to SEPC, canceled, and replaced with a SEPC subscription. If the customer account remains in "Preview Mode" longer DO NOT contact Symantec Support. Contact your Distributor and they will assist with getting the SEPC license provisioned).
When the customer account has entered "Upgrade Mode", manage them from the PMC SEPC sub-tab.
After initial login, the SEPC portal will include a large "Getting Started" Banner. This banner will suggest several tasks related to your upgrade.
The first suggested task is to Schedule Device Upgrades. From here you can select a date and time to upgrade.
To upgrade individual devices: to Groups, Users, Devices>Managed Devices. Here you can select individual endpoints for upgrade.
You can also manage the upgrade through the System Policy Update Schedule. (NOTE: Setting it to disable means the upgrade is delayed for 30 days. It does not disable it entirely). With multiple System Policies in place, you can schedule the upgrade at different times for different groups you have set up for your organization.