Note: This article describes how to capture a network packet trace using the free third party software "Wireshark" from Riverbed Technology. Wireshark is available from the web site http://www.wireshark.org/. These instructions are provided as a courtesy for Symantec customers wishing to use this tool in conjunction with troubleshooting issues with Symantec products. Symantec Technical Support is unable to therefore assist the customer in configuring Wireshark or understanding its packet trace. Please contact your network administrator for assistance as necessary.
Support asks for either a PCAP file or a Wireshark capture.
How to capture a Wireshark packet trace