What to do before a new install of IT Management Suite (ITMS) 8.5.
What to do before upgrading an existing version of ITMS to ITMS 8.5.
Read the ITMS 8.5 documentation.
During the course of your upgrade, you may determine that you need to upgrade your Windows Server Operating System. ITMS does not support an in-place upgrade of the Windows Server Operating System. Please see step six (6) below.
Check the following document to see which upgrade path you should follow. --> Supported upgrade paths for IT Management Suite 8.5.
Verify that your systems meet hardware recommendations. --> Chapter 4 of ITMS Planning and Implementation Guide.
Verify that your ITMS environment is running on supported Server OSs, IIS, and SQL. --> ITMS Platform Support Matrix.
If you find after reviewing the documents in Steps 2 and 3 above that you need to upgrade your server's hardware or OS, please read the following documentation:Steps for Upgrading/Migrating from 8.1 RU7 to 8.5
Best Practice calls for testing the install/upgrade in a lab environment before doing the install/upgrade in the production environment.
Make a backup of the Notification server, Site servers (task and package), Gateway servers, and SQL servers and SQL databases.
Make a backup of (export) your Certificates. Also, please refer to other items considered important to backup: ITMS Disaster Recovery "ITMS Disaster Recovery White Paper"
Follow the steps in this document to perform the install --> ITMS Suite 8.5 Installation and Upgrade Guide
Start reviewing the information provided in this centralized ITMS portal location:
SYMANTEC IT MANAGEMENT SUITE
|Useful ITMS 8.5 Documents||Asset Management Suite 8.5|
ITMS Platform Support Matrix – Supported Operating Systems, SQL Servers, IIS Versions, etc.
|Release Notes – Components, What’s New, System Requirements & Supported Platforms, Known Issues, Etc.|
|ITMS Planning for Implementation Guide – Hardware Recommendations, Performance Tuning, etc.||User Guide – Setup, Organizational Structure, Security, Configuration, Contracts, Procurement, Software Licenses|
|Supported upgrade paths for ITMS||Client Management Suite 8.5|
|ITMS Suite Installation and Upgrade Guide – Step-by-Step new install and upgrade||Release Notes – Components, System Requirements & Supported Platforms, Known Issues, Etc.|
|ITMS Data Migration Steps – Short Version – Step-by-Step Migrating Data to computers with supported hardware, software, etc.||Mac Management Guide|
|ITMS Data Migration – Detailed||Server Management Suite 8.5|
|Time Critical Management/ Persistent Connection System Requirements||Release Notes – Components, What’s New, System Requirements & Supported Platforms, Known Issues, Etc.|
|Ports and Protocols for ITMS 7.5, ITMS 7.5 SP1, 7.6, 8.0, 8.1 and 8.5||Integrations 8.5|
|ITMS Administration Guide - Management Console, Configuration, Notification Server, Package Servers, Task Servers, Schedules, Replication, First-time Setup, Policies, Tasks & Jobs, Cloud-Enabled Management, Persistent Connections, Discovering Devices, Reports, etc.||Automated Vulnerability Remediation with Control Compliance Suite Vulnerability Manager Whitepaper|
|ITMS Online Help Center||Using enhanced computer management capabilities provided by SEP integration with ITMS Whitepaper|
|Links to Mind Maps, Other Documentation||Patch Solution 8.5|
|New Features in ITMS 8.5||Patch Management Solution 8.5 for Windows User Guide Implementation, Advanced Configuration, Replication|
|Current Issues||Patch Management Solution 8.5 for Mac User Guide|
|ITMS 8.5 Release Notes Known Issues||Patch Management Solution 8.5 for Linux User Guide|
|Inventory Solution 8.5|
|Deployment Solution 8.5||Inventory Solution 8.5 User Guide|
|Deployment Solution 8.5 Release Notes||Inventory for Network Devices 8.5 User Guide|
|Deployment Solution 8.5 User Guide||Other Solutions 8.5|
|ServiceDesk 8.5||CMDB Solution 8.5 User Guide|
|ServiceDesk Release Notes||Client-Server Management Pack for IT Analytics 8.5|
|ServiceDesk Implementation Guide||Monitor Solution for Servers 8.5 User Guide|
|ServiceDesk User Guide||Real-Time System Management 8.5 User Guide|
|ServiceDesk Pack for IT Analytics User Guide||Software Management Solution 8.5 User Guide|
|Workflow 8.5||Software Portal 8.5 User Guide|
|Workflow Release Notes||Virtual Machine Management 8.5 User Guide|
|Workflow Component Developer's Guide||Release Updates (RU)|
|Workflow User Guide||ITMS 8.5 RU1 Release Notes|
|ITMS 8.5 RU2 Release Notes|
|ITMS 8.5 RU3 Release Notes|
To locate a Symantec Partner to install or upgrade your IT Management System to 8.5, or to provide training, please visit Locate a Symantec Partner.
If you would like to engage a professional to install or upgrade your IT Management System to 8.5, please contact Symantec Consulting Services.
If you would like to receive training, please contact Symantec Education Services.
For information regarding other Symantec Professional Services, click here.