You have experienced a network-related outage, which is now over, and need to gather information to provide to Symantec.
Note: If you are currently experiencing an outage, see Gathering data DURING a network-related outage for IPsec.
After a network-related outage has occurred, Symantec requests the following, mandatory information. This information provides helpful insight, diagnostics, and other essential data to assist Symantec in its investigation.
Note: Not all outages and network-related issues are Symantec related. By analyzing the requested information, Symantec can help determine the reason for the outage. In some cases, additional information may be necessary.