UPS WorldShip fails to connect to server using Unified Agent

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

You are using the Windows desktop application UPS WorldShip and it fails to communicate with its server while protected by the Web Security Services (WSS) with Unified Agent.

Environment

• Windows
• Unified Agent
• UPS WorldShip

Cause

UPS WorldShip establishes an SSL connection to its server but it does not use the standard Windows certificate store, therefore it does not recognize the Cloud's certificate used for SSL interception.

Resolution

To solve this issue, add the URL "www.wstd.ups.com" to either of the following configurations on the Web Security Service Portal:

• Service -> Network -> SSL Interception -> SSL Interception Exemptions
• Service -> Network -> Bypassed Sites