Need to know which alerting and notification options are available for when there are new definition sets, security vulnerability announcements or other important notices and how to sign up for them.
If you have a current PCS contract and wish to register yourself or a customer please email to your Premium Support Technical Account Manager (TAM) or Customer Success Manager (CSM) and request a Unique ID and Company Name. Please include the first and last name of the person you are requesting credentials for, their email address, and the customers company name. The TAM/CSM will send an email with credentials and registration instructions.
Once you receive credentials, access the Sendwordnow site at:
During Open Registration
During some periods there is one extra field required- an Authorization Code. This Authorization Code, the Unique ID and other necessary credentials are supplied to Premium Support contacts in an introductory email. You will need these to proceed!
The Sendwordnow site at https://customerportal.sendwordnow.com/HomePage.aspx looks like this during Open Registration: check it out! An extra field!
Enter in your Authorization Code (if necessary) and you will then be prompted for Unique ID and Company Name.
Then it's time to create an account for yourself: Select a username and strong password
Once an account has been created, a new set of screens is displayed. It's time to set up your alerts.
That page is also the place to click if you no longer wish to receive notifications or alerts. Simply DEACTIVATE MY ACCOUNT.
On the Contact Information page, enter in your phone and email details. You can supply several different numbers and addresses. For phones, be sure to carefully select call and text, unless you wish the phone to be ringing in the middle of the night!
Provide your Company Name in the Additional Information tab:
And on My Subscriptions, choose what sorts of notifications and alerts you wish to receive.
Here's an example of what material a Symantec Endpoint Protection (SEP) admin might find interesting:
That's it! Once you hit the Submit button on the completed form, you're ready to rock and roll. Later, log back into the portal to view or make any changes.
With this information in hand, Premium Support admins can keep track of the latest definitions, engine updates, product vulnerability announcements and so on. Awareness of the latest news can help them best manage their organization's security.