After installing or upgrading to Symantec Endpoint Protection (SEP) 14 in a Citrix environment, you find that it prevents graceful session logoff.
Our SymQual error reporting service prevents graceful session logoff due to locked WER folders:
Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.
The following workaround will effectively resolve the issue: