This article describes the steps required to upgrade an SSL Visibility appliance that is running the 3.x versions.
To upgrade the SSL Visibility software you'll first need to download the software image from the Symantec Network Protection Downloads section.
NOTE: The SSL Visibility appliance supports three different update methods:
For more information about Image formats and versions please see Knowledge Article 000031398, SSL Visibility Appliance: Difference between .nsu , .nru, and .patch file updates.
To upgrade via WebUI, login, then go to the Top Right Hostname > Update
Choose your file and the process will start, when finished the device will reboot.
After the system upgrades, it is recommended to load the Known Certificates in the same folder that you downloaded the images, you will find a .p7b file which contains the certificates that the device trust.
After download go to PKI > External Certificate Authorities and click the second + button to add records to the trusted list
and load the data by pasting the text from the file or just loading it (you should rename the file to a short name to be recognized by the appliance).
After an upgrade, you may see a message indicating that a firmware update is needed. A message is also displayed on the LCD and in the system log. To update the BIOS, access the Command Line Diagnostics (CLD) interface, and enter the bios update command. The update will take 15 to 20 minutes (or possibly longer, depending on the appliance) and may include a system reboot. Do not interrupt the process. When you see the message “SSLV startup stage 3: CONFIRMED” displayed on the serial console, the process is complete. Each appliance model may have a distinct BIOS and BMC version. The following table presents the correct BIOS version for each model, as well as the BMC software version.
More information can be found at the release notes.