PacketShaper uses the Blue Coat Authentication and Authorization Agent (BCAAA) to resolve IP addresses to user names so that it can classify and report on network users and user groups. BCAAA is a separate software package supplied to Blue Coat customers who have a valid support contract.
1. Enable BCAAA debug and capture the debug file following the procedure documented in the following link:
2. Packet capture from the BCAAA server: