When the S200 model of Advanced Secure Gateway appliance first becomes available (December, 2015) the software version installed is 18.104.22.168. An issue has been uncovered in this release that will lead to errors when modifying some access log formats.
In addition to the above issue, Symantec recommends that all affected users upgrade their new ASG S200 appliances to version 22.214.171.124 based on the other improvements made from one release to the next.
In addition to upgrading the version of software running on the appliance, the configuration should be cleared to resolve the issue highlighted in this article.
Follow the quick start guide included with the S200 appliance to perform the initial configuration, then:
Upgrade to 126.96.36.199:
Restore the appliance to a factory default state:
Configure the appliance: