Remove license file from the UMC permanently

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Article ID: 165009

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

The license file is incorrect or out of date and needs to be removed from the Unified Management Console (UMC). 

 

Environment

These steps will only work for SDCS 6.7 and 6.7mp1.

Resolution

The license file is in two locations. One is directly on the Symantec Data Center Security Server  (SDCS) manager.  The other is in a table in the database.  Both need to be removed.

Make sure you have a backup of the manager and a backup of your database before following these instructions.

 

Follow the steps below to remove the license file from the UMC.

  1.  Stop the Symantec Data Center Management service in services on all managers.
  2. Open File Explorer on the manager(s) and browse to "C:\Program Files (x86)\Symantec\Data Center Security Server\Server\umc\installedLicenses"
  3. Delete the slf file in the /installedLicenses folder
  4. Open SQL management studio and connect to the instance that holds the SCSPDB and dcsc_umc databases.
    1. Expand the dcsc_umc database, then expand the Tables.
    2. Select configuration.licenses then right click on configuration.licenses then select Edit Top 200 Rows.
      1. Once the query completes you will see the entry for the license file. Select the row for the license file.
      2. Then right click on the row and select Delete.
      3. Verify the delete is taken by rerunning the query, you should not see the entry listed.
  5. Start the Symantec Data Center Management service in services on all managers.
  6. Login to the UMC to confirm there are no licenses listed.