'Package Server is not found for package with Guid <Guid>' when deploying an image

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Article ID: 164802

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Updated On:

Products

Deployment Solution

Issue/Introduction

Cannot deploy an image because a package server that contains the package with {GUID.EN_US} is not found when GetNearestPackageServerInfo is executed.

3

Cause

Image package is not available on the package server that the client is attempting to access

Environment

Deployment Solution version 7.5.x to 8.x.x

Resolution

Follow the below steps to resolve the issue:

  1. Open SMP console
  2. Select Settings > All Settings
  3. Under 'Settings' on the left side, select Deployment > Disk Images
  4. Click on the Image that is not available on the package server
  5. Click on 'Package Servers' tab
  6. Ensure that 'Assign Package Servers' is properly set. E.g. It is common for the package to be assigned to an individual package server but the package server in the site isn't listed. Simply select the required package server. Now, the package will get downloaded on the package server and image can be deployed.