'Package Server is not found for package with Guid <Guid>' when deploying an image


Article ID: 164802


Updated On:


Deployment Solution


Cannot deploy an image because a package server that contains the package with {GUID.EN_US} is not found when GetNearestPackageServerInfo is executed.



Image package is not available on the package server that the client is attempting to access


Deployment Solution version 7.5.x to 8.x.x


Follow the below steps to resolve the issue:

  1. Open SMP console
  2. Select Settings > All Settings
  3. Under 'Settings' on the left side, select Deployment > Disk Images
  4. Click on the Image that is not available on the package server
  5. Click on 'Package Servers' tab
  6. Ensure that 'Assign Package Servers' is properly set. E.g. It is common for the package to be assigned to an individual package server but the package server in the site isn't listed. Simply select the required package server. Now, the package will get downloaded on the package server and image can be deployed.