What connections are required to activate VIP Access for Desktop?

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Article ID: 164601

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Updated On:

Products

VIP Access for Desktop

Issue/Introduction

When installing the VIP Access for Desktop, activation can 'hang' when traffic cannot get through to the Symantec cloud. 

No error message (appears hung), or error: Activation could not be completed.  Sign in again later to activate VIP Access.  Error Code: 0x10, error 5007

Cause

Activation requires network access

Resolution

The following URL is used during the activation of VIP Desktop:

https://services.vip.symantec.com/

https://vip.symantec.com

Once activated and a credential ID is received, internet access isn't required for that user for one-time password (OTP) generation unless the 'reset' option is selected from the meny. This option forces the credential ID to re-sync with the VIP cloud.