Where to gather installation logs:
%temp%\VIPSetup.log (created by the MSI installer with installation details)
%temp%\VIPAccessSetupWrapper.log (created by setup.exe. Contains error codes from IPT, the MSI Installer, and the MSI install wrapper, etc)
%temp%\log.lue (created by the LiveUpdate component of VIP Access Desktop)
*To access the %temp% folder, open Windows File Explorer, then type %temp% in the address bar.
On macOS, the logs will be in ~/Library/Logs/VIPAccess.log. Some older installations, or installations that have been upgraded, may have the logs under /private/var/log/vipaccess.log. To access this location, enter the path in the Finder menu under Go > Go to Folder.
Where to gather running logs:
Where to enable and gather debugging logs:
**Before proceeding, please create a backup of the Windows Registry (https://support.microsoft.com/en-us/help/322756/how-to-back-up-and-restore-the-registry-in-windows). The following registry modifications will change the logging level of VIP Access Desktop, and should be used for troubleshooting purposes: